Terms of Service

1. Services

Study Point Global provides migration agent and education consulting services. All migration services are delivered by or under the supervision of a registered migration agent (MARN 2619317).

2. Client Obligations

By engaging our services, you agree to:

• Provide accurate and complete information
• Respond to our requests for documents in a timely manner
• Inform us of any changes to your circumstances
• Pay fees as agreed in your service agreement

3. Fees and Payment

All fees are quoted in Australian Dollars (AUD) and discussed upfront before any work commences. A written service agreement will be provided outlining scope, fees, and payment terms.

4. No Guarantee of Outcome

Visa outcomes are determined by the Department of Home Affairs or other relevant decision-makers. We do not guarantee approval, processing times, or any particular migration outcome.

5. Confidentiality

All client information is treated as confidential and handled in accordance with our Privacy Policy and the Migration Agents Code of Conduct.

6. Complaints

If you are dissatisfied with our services, please contact us first at info@studypointglobal.com.au. We will acknowledge your complaint and explain the next steps. If the matter concerns migration services provided by a registered migration agent, you may also lodge a complaint with the Office of the Migration Agents Registration Authority (OMARA). Making a complaint will not adversely affect your matter.

7. Governing Law

These terms are governed by the laws of South Australia and the Commonwealth of Australia.

8. Code of Conduct

As a registered migration agent (MARN 2619317), AFTAB ALI KHAN is bound by the Migration Agents Code of Conduct 2021, made under the Migration Act 1958. The Code sets professional and ethical obligations for registered migration agents, including duties relating to competence, honesty, confidentiality, conflicts, fees, records and client money.

You can view the current Code of Conduct on the Federal Register of Legislation. The official Consumer Guide for people using the services of a registered migration agent is available from OMARA.