Privacy Policy

1. About this policy

This Privacy Policy explains how Study Point Global (ABN 65664076144) handles personal information in connection with education, migration, consultation, booking and related support services. Privacy enquiries can be sent to info@studypointglobal.com.au.

2. Information we may collect

Depending on the service you use, we may collect:

• Name, contact details and appointment information
• Passport, identity and immigration documents
• Visa, travel and immigration history
• Education, employment, skills and professional information
• Family and relationship information where relevant to a service
• Financial or payment-related information needed to process a transaction
• Sensitive information where reasonably necessary and permitted by law
• Correspondence, documents and other information you provide to us
• Website, enquiry, booking and analytics information generated when you use our services

3. How we collect information

We may collect information directly from you through consultations, forms, email, phone, website enquiries, booking systems, document uploads and service agreements. Where authorised or permitted, information may also be received from education providers, government bodies, professional advisers, service partners or other people involved in your matter.

4. How we use information

We may use personal information to:

• Respond to enquiries and manage appointments
• Provide education and administrative support
• Provide Australian immigration assistance through the registered migration agent
• Prepare, manage or support applications where we are engaged to do so
• Communicate with you and maintain client records
• Process payments and administer our services
• Meet legal, regulatory, professional, record-keeping and dispute-management obligations
• Maintain and improve our website, systems and service quality

5. Disclosure of information

We do not sell personal information. Where relevant and authorised or otherwise permitted by law, information may be disclosed to government departments, education providers, insurers, payment providers, technology/service providers, professional advisers, regulators and other parties necessary to deliver the service you request.

6. Overseas access and support

Study Point Global has authorised administrative and education support personnel in Pakistan. Where those personnel need access to personal information to perform an authorised support function, access is limited to the work they are authorised to perform and to information reasonably necessary for that purpose. Australian immigration assistance is provided by the registered migration agent, not by overseas administrative or education support staff.

7. Security and storage

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. The safeguards used depend on the systems and service providers involved. No internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Retention and deletion

We retain personal information for as long as reasonably required for the purpose for which it was collected and for applicable legal, professional, regulatory, record-keeping, dispute-management and other lawful requirements. You may request deletion, but we may need to retain some information where we are required or permitted to do so by law or professional obligations.

9. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact info@studypointglobal.com.au to make a request.

10. Cookies and analytics

Our website may use cookies, analytics and similar technologies to operate the site, understand usage and improve performance. Third-party services may process technical information in accordance with their own privacy terms.

11. Privacy complaints

If you have a privacy concern or complaint, contact us at info@studypointglobal.com.au. We will review the issue and respond within a reasonable timeframe. If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner.

12. Contact

Privacy enquiries can be sent to info@studypointglobal.com.au or made by phone on +61 434 943 673.